Customer Contact Center Agent - Private Hospital (Semarang)

Join Infomedia Nusantara as a Customer Contact Center Agent for a leading private hospital in Semarang, Central Java. This is a unique opportunity to contribute to the healthcare sector by delivering exceptional customer service, managing inquiries, and resolving customer issues efficiently. As a Customer Contact Center Agent, you will be the first point of contact for patients, ensuring their needs are met with professionalism and empathy.

Infomedia Nusantara is a trusted name in the customer service industry, known for its commitment to excellence and innovation. Located in the vibrant city of Semarang, you will have the chance to work in a dynamic environment that values your growth and development. Daily, you will handle various customer interactions, from appointment scheduling to billing inquiries, all while using our advanced customer relationship management (CRM) system.

If you are passionate about customer service and eager to make a difference in the healthcare sector, this role is perfect for you. We offer competitive compensation, a supportive work environment, and opportunities for professional development. Join us and be part of a team that is dedicated to providing the best customer experience in healthcare.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat effectively and efficiently.
• Schedule appointments and manage patient records using our CRM system.
• Provide accurate and timely information to customers regarding hospital services and policies.
• Resolve customer issues and escalate complex cases to the appropriate departments.
• Maintain high standards of customer service and ensure customer satisfaction.
• Follow up on customer issues to ensure resolution and prevent recurrence.
• Adhere to company policies and procedures related to customer service.
• Participate in team meetings and training sessions to improve service quality.

🎓 Kualifikasi & Syarat

• High school diploma or equivalent.
• Minimum 1 year of experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Proficiency in using CRM software.
• Ability to work in a fast-paced and high-volume environment.
• Familiarity with healthcare terminology and processes.
• Professional and empathetic demeanor.

🛠️ Keahlian

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