Admin After Sales Service

Join Gree Electric Appliances Indonesia as an Admin After Sales Service and become part of a dynamic team dedicated to delivering exceptional customer support and service. Based in Jakarta Utara, this role offers a unique opportunity to work in a fast-paced environment where your administrative skills will directly impact customer satisfaction. As an Admin After Sales Service, you'll be the backbone of our after-sales operations, ensuring smooth and efficient service delivery.

At Gree Electric Appliances Indonesia, we are committed to innovation and excellence. Our team is at the forefront of providing top-notch customer service, and we are looking for a passionate and detail-oriented individual to join us. In this role, you will handle various administrative tasks related to after-sales service, from managing customer data to coordinating with our service technicians. This is your chance to make a difference in the lives of our customers by ensuring their needs are met with the highest level of service.

📋 Tanggung Jawab Pekerjaan

• Manage and maintain customer data using CRM systems such as Salesforce or HubSpot.
• Coordinate with service technicians to ensure timely and efficient service delivery.
• Process and manage warranty claims and returns.
• Generate and maintain accurate reports on after-sales service activities.
• Assist in the organization and scheduling of service appointments.
• Handle customer inquiries and complaints, ensuring a high level of customer satisfaction.
• Maintain and update inventory records for after-sales service parts.
• Support the team in any additional administrative tasks as needed.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• Minimum of 2 years of experience in administrative roles, preferably in a customer service or support environment.
• Proficient in using Microsoft Office Suite, particularly Excel and Outlook.
• Familiarity with CRM systems such as Salesforce or HubSpot is a plus.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with a high level of accuracy and attention to detail.
• Fluency in both English and Indonesian is a must.

🛠️ Keahlian

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