Customer Support Agent (K-12 or 2-Year College) - Join Now & Earn Up to 20,000!

Are you passionate about delivering exceptional customer service? Foundever is hiring Customer Support Agents in Bali to join our dynamic team! As a Customer Support Agent, you will be the voice of our brand, ensuring every customer interaction is smooth, professional, and memorable. Founded in 2010, Foundever has grown into a leading provider of educational services, connecting students with top universities and colleges worldwide. Our team in Bali is dedicated to supporting students throughout their application journey, from initial inquiries to final enrollment.

In this role, you will handle incoming calls, emails, and chat queries, providing accurate information and resolving customer concerns efficiently. You will use our customer relationship management (CRM) system, Zendesk, and other support tools to manage and track customer interactions. This is a fantastic opportunity to grow your career in customer service, with the potential to earn up to Rp 20,000,000 per month.

📋 Tanggung Jawab Pekerjaan

• Handle incoming customer inquiries via phone, email, and live chat, providing accurate and helpful information.
• Resolve customer issues and complaints promptly and professionally.
• Use CRM and support tools, including Zendesk, to manage and track customer interactions.
• Maintain a high level of customer satisfaction by ensuring all queries are addressed within the agreed service level.
• Collaborate with the sales and marketing teams to ensure a seamless customer experience.
• Provide regular reports on customer interactions and support metrics.
• Stay updated with company policies and procedures to ensure consistent service quality.
• Continuously improve customer service skills and knowledge through training and development programs.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service, preferably in the education or travel industry.
• Proficient in English, both written and spoken.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Basic knowledge of CRM systems and support tools, such as Zendesk.
• Familiarity with educational services and processes.
• Flexible and adaptable to changing priorities and deadlines.
• Bachelor's degree in a related field or equivalent experience.

🛠️ Keahlian

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